30 day money back guarantee:

Innov'Import Inc. is genuinely committed to customer satisfaction.  We only provide first-rate, quality products.
If, despite our efforts to serve you, you are not fully satisfied with your purchase, you are guaranteed a full refund.  Before returning the item, please send an email (within 30 days of the order date) to contact@innovimport.com to obtain a return code.
Please include the following information:
- order number
- first and last names
- address
- email address
- telephone number
- if you wish, you may also provide the reason(s) for the return of the item to help us to improve our products and services.

Be sure to obtain a return code before sending your product to ensure that we can process your request!
Shipping costs are non-refundable.

Processing your order & shipping:

If all the items you ordered are available, shipping will be processed within 1 to 2 working days.

All orders are shipped with Canada Post.
Parcels are delivered in Canada within 1 to 7 working days from the shipping date depending on location.

For shipment outside of Canada, customers should check if there are customs or local taxes to pay.
Innov'Import Inc. is not liable for these amounts.